How to Delete a Channel

A Whapi Channel (instance) is a connection with a phone number that has a WhatsApp account, which will be responsible for sending and receiving messages

If you've created a channel by mistake or need to remove a channel for any reason, we're here to help. Deleting a channel is a straightforward process that requires assistance from our support team. Here's how to request channel deletion:

  1. Contact Support: Reach out to us either through the web chat on our website or by sending an email to our support team. Our contact details can be found on the "Contact Us" page of our site.

  2. Request Deletion: Let us know that you'd like to delete a channel. Please provide the channel ID or any relevant details to help us quickly locate your channel.

  3. Confirmation & Deletion: Our team will confirm the deletion request with you and proceed to remove the channel. Channel deletions are typically completed within one hour.

Changing the Phone Number on a Channel

If your goal is to change the phone number associated with a channel, there's no need to delete the channel. Simply log out from the current channel, wait a minute, and then you can link a new phone number.

For any questions or further assistance, please don't hesitate to reach out to our support team.

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