Channel status “SYNC_ERROR”

What is the "SYNC_ERROR" Status?

The "SYNC_ERROR" status indicates a synchronization issue between your channel and your connected WhatsApp account. While this status is active, the API will still function for sending messages, but you will not be able to retrieve chats, messages, or groups using GET methods.

This issue typically arises when there is a disruption in the synchronization process between WhatsApp and your channel.

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What to Do When "SYNC_ERROR" Appears?

If your channel status changes to "SYNC_ERROR", follow these steps to resolve the issue:

1. Log Out: Navigate to your channel settings in the Whapi.Cloud dashboard and log out of the affected channel. Either use endpoint to end the session: https://whapi.readme.io/reference/logoutuser

2. Reauthorize Your Channel: Reconnect your channel. This will restore full synchronization with WhatsApp.

3. Verify the Fix: Once reauthorized, check your channel status in the dashboard to ensure the "SYNC_ERROR" has been resolved.

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Why Does This Happen?

The "SYNC_ERROR" status can occur due to:

• Network interruptions during channel synchronization.

• Changes in WhatsApp's systems or updates.

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Need Assistance?

If the issue persists after reauthorization, our support team is here to help. Reach out via support chat or email us at [email protected].