# Channel status “SYNC\_ERROR”

### What is the "SYNC\_ERROR" Status?

The **"SYNC\_ERROR"** status indicates a synchronization issue between your channel and your connected WhatsApp account. While this status is active, the API will still function for sending messages, but you will **not be able to retrieve chats, messages, or groups** using `GET` methods.

This issue typically arises when there is a disruption in the synchronization process between WhatsApp and your channel.

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### What to Do When "SYNC\_ERROR" Appears?

If your channel status changes to **"SYNC\_ERROR"**, follow these steps to resolve the issue:

1. **Log Out**: Navigate to your channel settings in the Whapi.Cloud dashboard and **log out** of the affected channel. Either use endpoint to end the session: <https://whapi.readme.io/reference/logoutuser>
2. **Reauthorize Your Channel**: Reconnect your channel. This will restore full synchronization with WhatsApp.
3. **Verify the Fix**: Once reauthorized, check your channel status in the dashboard to ensure the "SYNC\_ERROR" has been resolved.

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### Why Does This Happen?

The "SYNC\_ERROR" status can occur due to:

* **Network interruptions** during channel synchronization.
* Changes in WhatsApp's systems or updates.

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### Need Assistance?

If the issue persists after reauthorization, our support team is here to help. Reach out via support chat or email us at [care@whapi.cloud](https://app.gitbook.com/u/WhKxTk0PJfPCtqQDSq7uuLCqqWC2).