Missing push notifications after connecting to API

This problem can occur with iPhones when you stop receiving incoming push notifications after connecting to the gateway

You will need the API call responsible for changing the channel settings:

Update channel settingsWhapi Cloud - Whatsapp API for developers

Look for the offline_mode parameter. Set it to true.

This way API will not send online status to the server when connecting. Thus you will receive push notifications. After changing the setting, you need to re-authorize the channel.

It is important to note that if you go to the messenger from your phone, it will return your status online and accordingly notifications will stop coming again.

In such cases, we recommend calling the PUT https://gate.whapi.cloud/presences/me endpoint with the parameter presence: offline after each use of the phone. This will help reset the presence status on the device.

For better consistency, consider implementing a loop that sets the offline status at regular intervals (e.g., once per minute) — or immediately after sending an outgoing message from the phone.

Send online or offline presenceWhapi Cloud - Whatsapp API for developers