This problem can occur with iPhones when you stop receiving incoming push notifications after connecting to the gateway
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You will need the API call responsible for changing the channel settings:
Look for the offline_mode parameter. Set it to true.
This way API will not send online status to the server when connecting. Thus you will receive push notifications. After changing the setting, you need to re-authorize the channel.
It is important to note that if you go to the messenger from your phone, it will return your status online and accordingly notifications will stop coming again.
