# Not getting a READ status on webhook

{% hint style="warning" %}
First, make sure your webhook is configured correctly. But if you are sure that the settings are correct, then explore the following reason below.
{% endhint %}

Whatsapp recently released an update in which it added a condition where if you haven't communicated with a user before or he hasn't added you to his contact list, then once your message is read, it won't be marked with a `"read"` status. 

That is, he will read it, but WhatsApp will show him a notification that says the following: *"The sender won't see if you read their messages until you reply or add them as a contact"*

<figure><img src="/files/FfM9LHjgyABL8uOHEhLp" alt=""><figcaption><p>This notification will be seen by the recipient of the message</p></figcaption></figure>

Accordingly, if the recipient of the message has not replied to you or you are not in their phonebook, you will not be able to get a read status in the webhook.

{% hint style="info" %}
We suggest you use simple open-ended questions at the end of the message to encourage the user to be more likely to reply to you. Or you can send your business card ([vcard](/help-desk/sending/overview-of-other-methods-for-sending/send-contact-vcard.md)) to have the user add you to their address book.
{% endhint %}

If we find a workaround for this problem, we'll be sure to let you know.


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