Billing for Partners

How the payment for using the WhatsApp API for partners is handled

We offer two primary billing methods tailored to suit your operational scale and client management style:

1. Individual Channel Payments via Stripe (limited recommendation)

The usual payment methods at https://panel.whapi.cloud/billing continue to work. You can keep using them if that's more convenient.

Available for partners with fewer customers or extended billing cycles (6+ months). Allows separate payment management for each channel directly via Stripe. Individual pricing per channel is set in your dashboard, where you can manage subscriptions independently. Annual subscriptions receive additional discounts.

Use this method only if automated balance top-ups are not suitable for you.

2. Account Balance Replenishment

Our core billing method simplifies large transactions. You fund your account balance (money is converted to days) and then allocate these days to your customers' channels.

We bill you monthly or upon request, based on the number of channels you manage. You can also top up your balance directly via the Partner Dashboard.

For example, if you have 75 customers, we bill for 75 channels at an agreed-upon price, crediting your account with 75 × 30 = 2250 days. Why 30 days? That's the equivalent of one month of channel operation.

This billing method is particularly effective for partners managing a large number of customers or those who have fully integrated our API into their systems.

The balance of days left on the account balance is always visible on the dashboard.

For mutual convenience, we bill exactly by the number of channels requested, not by days. However, you can always request additional days not tied to active channels.

How the Process Works:

1. Request the top-up amount directly in your dashboard.

2. Pay through the integrated payment system.

3. Funds are credited instantly to your account balance.

4. Allocate days from your balance to the channels as needed. We've written out an article on how to do this and the best tips and practices here: Allocating Days to Customer Channels: Best Practices & Guide

Balance top-up interface on the Partner Dashboard: Select the desired number of days, view the total amount due, and complete the payment instantly. Funds are credited to your balance automatically upon successful payment.

Auto-Renewal for Partner Balance

You can enable automatic balance top-up on a recurring schedule directly from the Partner Dashboard.

How to set up:

• Go to Partner Dashboard → Top Up Balance:

• Set the number of days (30–9000, in multiples of 30)

• Check "Enable Auto-Renewal: Refill this balance automatically every 30 days"

• Click "Enable Auto-Renewal" and complete the payment

Once enabled, your balance will be topped up automatically every 30 days with the selected amount until you cancel.

To disable: go to your Partner Dashboard and turn off Auto-Renewal in the balance settings.

Read more: Channel extension and Allocating Days to Customer Channels: Best Practices & Guide

You can delete channels and return unused days to your balance for future use.

If you still have questions, just contact us, we'll help you out! Write to [e-mail] or to the web chat on any page of our website and dashboard.