> For the complete documentation index, see [llms.txt](https://support.whapi.cloud/help-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.whapi.cloud/help-desk/troubleshooting/timeout-or-very-slow-sending-of-large-media-messages.md).

# Timeout or very slow sending of large media messages

### Why this happens

**110 seconds is the maximum time Whapi.Cloud waits before responding** to a media send or upload request. Processing a large file — uploading, encoding, and delivering it to WhatsApp — takes time proportional to its size and your connection speed. On large files, this can:

* Simply take noticeably longer than a regular text message, or
* In the worst case, exceed the 110-second limit, so your client never receives an HTTP response.

This applies to all media send/upload methods: image, video, audio, voice, document, and file upload.

> ⚠️ If the 110-second limit is hit, the file may still have finished sending on Whapi's side — you just didn't get the response back in time.

### What to do

1. **Check WhatsApp itself first.** Before retrying, open the connected number's chat (or check the message list via the API) to confirm whether the file actually went out. This avoids sending a duplicate.
2. **Try sending with `"no_encode": true`.** This parameter skips Whapi's server-side re-encoding of the file, which often speeds up sending — both for slow transfers and for requests at risk of hitting the 110-second limit.

```json
{
  "to": "14045648921",
  "media": "https://example.com/file.mp4",
  "no_encode": true
}
```