> For the complete documentation index, see [llms.txt](https://support.whapi.cloud/help-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.whapi.cloud/help-desk/troubleshooting/setting-up-your-channel-screen-stuck.md).

# "Setting up your channel" screen stuck

After clicking Add Channel, the dashboard briefly shows a "Setting up your channel" screen — it usually disappears in about 30 seconds, after which you move on to connecting your number (QR code or phone number code).

If the screen stays longer than that:

1. Refresh the page (F5).
2. Check your channel's status in the [dashboard](https://panel.whapi.cloud/dashboard) — make sure there's no error shown.
3. If the issue persists, contact support — via the chat on the website/dashboard or by emailing <care@whapi.cloud> — and include your Channel ID.

<figure><img src="/files/KVKC4JyyWSqgk2vB0D33" alt=""><figcaption></figcaption></figure>