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"Setting up your channel" screen stuck

After clicking Add Channel, the dashboard briefly shows a "Setting up your channel" screen β€” it usually disappears in about 30 seconds, after which you move on to connecting your number (QR code or phone number code).

If the screen stays longer than that:

  1. Refresh the page (F5).

  2. Check your channel's status in the dashboard β€” make sure there's no error shown.

  3. If the issue persists, contact support β€” via the chat on the website/dashboard or by emailing care@whapi.cloud β€” and include your Channel ID.

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