> For the complete documentation index, see [llms.txt](https://support.whapi.cloud/help-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.whapi.cloud/help-desk/faq.md).

# FAQ

- [Does WhatsApp API work with the phone turned off?](https://support.whapi.cloud/help-desk/faq/does-whatsapp-api-work-with-the-phone-turned-off.md): Does WhatsApp API keep working when your phone is off? Yes — for up to 14 days. Learn how to maintain a stable session and avoid disconnects with Whapi.Cloud.
- [Chat ID. What is it and how to get it?](https://support.whapi.cloud/help-desk/faq/chat-id.-what-is-it-and-how-to-get-it.md): Where to get the chat\_id?
- [WhatsApp LID (@lid)](https://support.whapi.cloud/help-desk/faq/whatsapp-lid-lid.md): What the lid identifier means and how Whapi.Cloud works with it
- [WhatsApp Usernames & BSUID](https://support.whapi.cloud/help-desk/faq/whatsapp-usernames-and-bsuid.md): Preparing Your Integration for the Next WhatsApp Privacy Changes
- [Why do I see status "pending" after sending message?](https://support.whapi.cloud/help-desk/faq/why-do-i-see-status-pending-after-sending-message.md)
- [How to send a paragraph (line break)](https://support.whapi.cloud/help-desk/faq/how-to-send-a-paragraph-line-break.md)
- [Inactive Links in WhatsApp Messages](https://support.whapi.cloud/help-desk/faq/inactive-links-in-whatsapp-messages.md): Why do the links in my messages look inactive on WhatsApp?
- [WhatsApp Text Formatting](https://support.whapi.cloud/help-desk/faq/whatsapp-text-formatting.md): Text Formatting in WhatsApp: How to Modify Your Messages
- [Checking if the number has Whatsapp](https://support.whapi.cloud/help-desk/faq/checking-if-the-number-has-whatsapp.md): How to check if a client's phone is connected to WhatsApp?
- [Specifics of sending messages to numbers of different countries](https://support.whapi.cloud/help-desk/faq/specifics-of-sending-messages-to-numbers-of-different-countries.md): Features of sending and receiving messages to numbers of different countries
- [Current status of Buttons on WhatsApp](https://support.whapi.cloud/help-desk/faq/current-status-of-buttons-on-whatsapp.md): Complete and up-to-date information about buttons in messenger
- [Why aren't participants being added to the group?](https://support.whapi.cloud/help-desk/faq/why-arent-participants-being-added-to-the-group.md): We tell you why not all numbers are added to WhatsApp group, why you may encounter a failed error when adding a conversation participant to the group.
- [Track WhatsApp Leads from Meta Ads](https://support.whapi.cloud/help-desk/faq/track-whatsapp-leads-from-meta-ads.md): Can I track if a contact came from a Meta (Facebook/Instagram) ad campaign?
- [Why didn't I get the Meta ads message?](https://support.whapi.cloud/help-desk/faq/why-didnt-i-get-the-meta-ads-message.md)
- [Messages sent via the API appear narrower than messages sent directly from the phone.](https://support.whapi.cloud/help-desk/faq/messages-sent-via-the-api-appear-narrower-than-messages-sent-directly-from-the-phone..md)
- [Can I use WhatsApp Business to connect?](https://support.whapi.cloud/help-desk/faq/can-i-use-whatsapp-business-to-connect.md)
- [Can I get business profile info of another WhatsApp number?](https://support.whapi.cloud/help-desk/faq/can-i-get-business-profile-info-of-another-whatsapp-number.md)