> For the complete documentation index, see [llms.txt](https://support.whapi.cloud/help-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.whapi.cloud/help-desk/account-and-whapi-channels/channel-status-banned-or-proxy-issue.md).

# Channel status "Banned" or "Proxy Issue"

## Channel status "Banned"

The Whapi channel status <mark style="color:red;">BANNED</mark> means WhatsApp itself has blocked the connected number — this is a block on WhatsApp's side, not a restriction from the Whapi API. The exact reason is usually unknown, as WhatsApp doesn't disclose it.

<figure><img src="/files/QfTsy6Z5Q3mE5VmyFpEb" alt=""><figcaption></figcaption></figure>

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**What to do:**

Log out from the channel and change the proxy IP address — this reduces the risk of the new or restored number getting banned again from reusing the same already-compromised IP.

* If you're not a partner — please send Please send the channel ID to the support chat or to <care@whapi.cloud> so we can change the proxy. &#x20;
* Partners can do this themselves in the partner [admin panel](https://panel.whapi.cloud/admin-channels).&#x20;

{% hint style="info" %}
You can try requesting an unblock — instructions here: [Unlocking Your WhatsApp Number](https://support.whapi.cloud/help-desk/blocking/unlocking-your-whatsapp-number). The outcome isn't guaranteed, as the decision is made by WhatsApp.
{% endhint %}

## "Proxy Issue Detected" Warning

If your channel page shows **"Proxy issue detected"**, it means a proxy is set on your channel, but the connection to it is unstable.\
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![](/files/Vtk4EcBB50XjJFX45Chc)<br>

**How to check your proxy:**

1. Copy your proxy (format: `socks5://login:password@ip:port`)
2. Go to [Infatica Proxy Checker](https://infatica.io/proxy-checker/)
3. In **Target URL**, enter `https://web.whatsapp.com` (no trailing spaces)
4. Set **Proxy Type** to `socks5`
5. Paste your proxy into the field and run the check

if the check shows the proxy isn't working, open your channel **Settings** and remove or replace the proxy, then save. This can also be done via the API using the [Update channel settings](https://whapi.readme.io/reference/updatechannelsettings) method (`proxy` field).